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Air Peace Limited, Nigeria’s biggest carrier, has reacted to the circumstances surrounding the disruption of its London Gatwick-Lagos service on May 1, 2026.
The Airline, in a statement released on 𝕏, said that passengers were not left stranded and that its actions were taken out of safety concerns.
Management said a circulating social media video that alleged passengers were left stranded without communication or care “does not accurately reflect the full circumstances surrounding the disruption.”
The airline stated that the flight was affected by a bird strike, which it called a “recognised force majeure event in aviation”, and that the aircraft had to be grounded immediately for safety checks.
“The affected flight suffered a bird strike which required the immediate grounding of the aircraft for thorough safety checks as per global aviation standards,” the airline said, stressing that “safety is non-negotiable, and under no circumstance would we operate an aircraft without the required safety clearance.”
Air Peace said the passengers were immediately notified of the incident and the subsequent cancellation.
“Affected passengers were immediately made aware of the incident and the cancellation of the service,” it stated, adding that arrangements were made for the comfort of passengers, including hotel accommodation at the Hilton London Gatwick.
The airline did acknowledge operational challenges that led to delays to some passenger handling processes, especially baggage retrieval.
“We had additional operational restrictions, including airport congestion and delays from ground handling services in charge of baggage retrieval,” it further explained.
It said that baggage handling is not directly controlled by the airline.
“Baggage handling at international airports is handled by appointed ground handling companies and as such Air Peace does not have direct control over these processes,” the statement read.
The airline said it kept in touch through the disruption and denied claims passengers were abandoned.
“Passengers were not left behind. It said: “All affected passengers were kept in contact and every effort was made to ensure their welfare.” It added that all passengers were offered accommodation while arrangements for another aircraft were being finalised.
The airline also complained about what it said was criticism of its handling of the incident.
“We are shocked and appalled at the relentless negative hounding of our airline over a safety-driven, force majeure incident,” it said, adding that the flight captain gave timely updates to passengers.
Air Peace apologised for the inconvenience and appealed for understanding.
“We understand that aviation disruptions can be upsetting but aviation operations are not ‘plug and play’,” it said, noting the involvement of multiple stakeholders and strict safety protocols.
The airline reiterated its promise, saying it “remains steadfast in its commitment to the safety, comfort, and overall well-being of our passengers” and that it will continue to review its processes to improve service during unplanned disruptions.
