Customer Enraged Over Unauthorized Month End Deductions By Access Bank For Over 10yrs – Vows To File lawsuit If Refund Is Denied
….Access Bank Under Fire Over Allegations of Unauthorized Month End Deductions – Customer Vows To File Suit For Refund
By Onome Naomi
Comrade Prince Saviour an entrepreneur, popularly known as a human rights activist for the campaign “Voice of the Voiceless” express rage over unauthorized month end deductions in exorbitant amount from his corporate account by Access bank, demands full refund.
Comrade Iche said at exactly 12am on 1st October, 2023 he was woken by the sound of debit alerts on his phone, out of curiosity he checked to see that he had gotten four debit alerts of N57, 586 with the description ” Monthly Dr turnover charges”, N187.50 as Naira debit alert tax deduction source, N4,318.95 another Naira debit tax deduction source, N2,500 termed as DBA monthly charges all within the space of 5 minutes.
The deductions he said gave him a shocking realization as to investigate how long this debits had occured in his account in the years of commencement of usuage. He approached a customer service desk on 10th November, 2023 in the Mushin branch of Access bank where his account was opened, who said Comrade Iche had signed the authorization of the debit he got on his corporate account at the point of account opening which he finds ridiculous as he couldn’t remember ever signing into such siphoning, refuted claims. The customer care representative also tried to justify the deductions stating that Comrade Iche’s monthly turnover is high, a reason he is being charged exorbitantly on the first debit alert, while the second deduction is for monthly charges, the third one is for Tax of the turnover while the fourth debit alert was for VAT.
He also realised in his account statement from the time of opening of the corporate account that the monthly deduction which comes in four debit alerts is a consistent one taken every month in the last 10yrs without his authourisation.
He said:
“As a human rights officer, i have received numerous complains about how banks deduct money from people’s account without their consent.
They have removed a total of 64,500 from my account and you can’t say how many more people have their money deducted since millions of people save in the bank.
As the voice of the voiceless, i need to use my platform to speak and i dare to say that this money in my account, deducted from Access bank was stolen by them.
I demand clarification on why they should deduct such amount from my account without my consent. If this matter is not attended to, i will take Access bank to court for stealing and fraudulent extortion.
I will print my bank Statement because i assume that this deduction has been happening for sometime and i only just noticed.
Comrade Iche back lashes at Consumer Protection Agency for laxity in addressing issues such as this. Says there has been complaints of unattended turnout of reports to checkmate the activities of extortionist banks.
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Iche says CBN should create an avenue whereby banks will answer to account holders, there should be a penalty for airing banks over fraudulent activities of extortion and unauthorized debits on customer’s account. Moreso, consumer protection working contacts should be made available for public complaints so as to curb the excesses of commercial bank operators in milking netizens who are struggling day and night to make livelihoods and secure proceeds. Prompt actions should be taken to resolve banking issues.
