No airline has started a national awareness campaign to educate passengers and airlines about their rights and responsibilities, according to the Nigerian Civil Aviation Authority, or NCAA.
While guaranteeing compliance with aviation standards, the campaign seeks to close the gap between travelers and airlines.
During a news conference at the Nnamdi Azikiwe Airport in Abuja, NCAA Director General Chris Najomo emphasized the importance of educating travelers about their rights and obligations.
“This awareness campaign is to let passengers know their rights and obligations, and to ensure airlines uphold their duties. It’s not about always siding with passengers or airlines but ensuring fair treatment for both,” he said.
While highlighting common issues such as flight delays, Najomo noted that after 2 hours of delay, airlines must provide snacks and refreshments, adding that passengers are entitled to refunds, either in cash or processed online within two weeks.
According to him, after 4 hours, airlines must provide hotel accommodations for overnight delays, urging airlines to communicate potential delays promptly to passengers through SMS or other channels and allow them to adjust their plans.
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“No airline wants to purposefully delay a flight. Although there are frequently other influences, prompt communication might lessen annoyance, said Najomo.
Citing the advent of multiple new planes to airline fleets, Najomo stated that the NCAA campaign, which has already begun at key airports like Port Harcourt, will spread statewide to raise public awareness and assure travelers of better experiences this holiday season.
