For the purpose of reporting issues with cash withdrawals at automated teller machines (ATMs) or over the counter, the Central Bank of Nigeria (CBN) has established specific contacts.
On November 29, CBN Governor Olayemi Cardoso encouraged bank clients to call the authorized numbers to report any difficulties with their withdrawals.
The banking authority had threatened to penalize banks if they did not prioritize cash disbursements through ATMs prior to the mandate.
However, in a circular on Tuesday that was co-signed by its acting director of currency operations, Solaja Olayemi, and its acting director of branch operations, Isa-Olatinwo Aisha, CBN offered specific lines to assist in resolving client issues.
In order to address effective and optimal currency circulation in the economy, the Central Bank of Nigeria (CBN) has made a number of interactions and interventions on the aforementioned topic.
In the course of these continuous endeavors, we would like to call your attention to the following guidelines and directives:
The CBN will step up its monitoring responsibilities to implement this direction and guarantee compliance, and Deposit Money Banks (DMBs) are instructed to make sure that consumers receive cash efficiently both over-the-counter (OTC) and through automated teller machines (ATMs).
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Reporting by the General Public: People who are unable to get cash at DMBs over-the-counter or through ATMs are urged to report these incidents using the format and channels listed below.
“This will help CBN address issues that are impeding cash availability and further improve currency circulation.”
THE REPORTING PROCEDURE
The CBN stated that in order to report a bank branch or ATM that isn’t disbursing cash, impacted consumers must submit the necessary information, including “account name/name of the DMB/amount /time and date of Incident(s), among other details via the following dedicated channels.”
Phone Call: The designated phone number or numbers of the CBN branch in the state where the incident or incidents took place, according to the apex bank.
“Email: or send an email of the incident to the state-designated email address concerning the incident or incidents.”
The list of numbers and emails that consumers are expected to utilize is provided below:
